Our Collection

Frequently Asked Questions

If you have any problems, consult the FAQs on our website

What are your delivery & shipping chargers?

All DREAMLAND FURNITURE products are delivered professionally by our dedicated delivery team. Delivery is available directly to your door; however, free delivery is offered only in GTA region and on order above $499. For other locations delivery charges will apply based on your location and the size of your orders. Visit our Shipping Policy page to know more.

Does someone need to be home to accept delivery?

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging.

What is the return & refund policy?

The Customer has until order confirmation to cancel the order otherwise ALL SALES ARE FINAL. There are no refunds or exchanges on any purchases. For more info please refer to our Return & Refund policy page.

What if my product arrives damaged?

Do not worry! We always have your back. We encourage all customers to inspect their orders before use or assembly. If you receive a damaged item, please notify us within 3 days of delivery. We will arrange for replacement parts or a full replacement if necessary.

Do you offer customizations?

Yes, we do offer customizations! On most sofas, loveseats and chairs, you have the option to choose style, to change the fabric (fabric or leather), the leg stain, the cushion firmness, toss pillow fabric, and nailhead colour (if applicable). Within dining and bedrooms, you have the options to choose style, stain, wood type (depending on company), fabric, and in some cases customize to the exact measurements you need. Contact Us at - (905) 461-3740

To learn more, please contact us at the store.